Zenworx Knowledge Partners, LLP, is a firm incorporated under the Limited Liability Partnership Act, 2008, with its registered office at A-18, First Floor, Mayfair Gardens, New Delhi - 110016, India (“Zenworx” or “Firm” or “We” or “Our” or “Us”), and owns and operates this website. This Privacy Policy is prepared and published in accordance with the provisions of, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, the Information Technology (Intermediaries Guidelines) Rules, 2011 and other rules and regulations made thereunder.

This Privacy Policy sets out the manner in which the Firm collects, stores, shares, discloses and uses the data of its employees, associates, business partners, service providers and their respective customers and other visitors of the Website (collectively referred to as “Users” or “You” or “Your”). This Privacy Policy explains how We collect Your Personal Data (defined below) on the websites of Zenworx (“Website”) and its service providers that post or link directly to this Privacy Policy (collectively, the “Site”) and through online or offline means.

This Privacy Policy outlines our commitment to protecting Your personal information and how We use it. By using Our Website or services, you agree to the terms and conditions of this Privacy Policy.

This electronic record is generated by a computer system and does not require any physical or digital signatures. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this Privacy Policy periodically. The Firm shall not be liable to any User in case of any unauthorized installation, access or use of the Website.

CONSENT

Collection, use and disclosure of information which has been designated as Personal Information (defined hereunder) and/or Sensitive Personal Data or Information (“SPDI”) (defined hereunder) requires Your express consent, and only You voluntarily provide us Your Personal Information during Your use of the Website and the services thereon. By visiting and/or using the Website, or giving Us Your information, it would be deemed that You have fully read and understood the terms of this Privacy Policy and have given Your express consent to the terms and conditions of this Privacy Policy, including the collection, storage, sharing, and use of Your information provided herein. If You do not agree with the terms and conditions of this Privacy Policy, please do not proceed further to use and/or access the Website. If You are visiting and accessing the Website on behalf of another person i.e. a natural person or an entity, You represent that You are authorised to act for such person or been authorized by such person to (i) accept this Privacy Policy on such person’s behalf, and (ii) consent on behalf of such person to Our collection, storage, sharing and use of such persons information in terms of this Privacy Policy. You also affirm that the information provided by you is accurate, lawful, and does not violate any applicable laws.

COLLECTION, STORAGE AND USE OF INFORMATION RELATED TO YOU

Information We Collect

This Privacy Policy explains how We collect personal and non-personal information, classified as mandatory or voluntary and, use, disclose, and protect such information through the Website.

We may collect various types of information from You in the course of You using the Website, which may include but is not limited to your personal information - which is any information that exclusively identifies You i.e. Your name, date of birth, gender, email address, mobile number, social media profiles, demographic information (such as country and postcode) (“Personal Information”) and non-personal information - which is information that does not identify You but is related to You nonetheless such as job title, preferences, interests, geolocation, and use of the Website.

In certain cases, we may also collect and/or have access to sensitive personal data or information (“SPDI”) of certain Users only with consent from such Users. For a full definition of what constitutes SPDI, please refer to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time.

You may access Our Website through third-party websites, and you may provide us with information through third-party sign-in services. We may store this information as per the relevant laws and guidelines. However, we shall not be held responsible for any loss, damage, or misuse of this information as we do not control third-party websites or their privacy policies.

We collect only the Personal Information and SPDI that we believe to be relevant, and is required to provide effective services which You voluntarily elect to provide us. You may, at any instance, choose to not provide us such Personal Information and/or SPDI, however, in such a case we may not be able to offer you (partially or entirely, as the case may be) the services provided by us. Additionally, we collect Your Personal Information in order to record, support and facilitate the provision of services to You, including, via third parties who You agree to engage with through the use of the Website, to assist You with customer service, technical support issues, to follow up with You, to otherwise support Your relationship with Us and/or to prevent fraud and unlawful activities.

In general, You can browse the Website without telling us who You are or revealing any Personal Information about Yourself. Once You give us Your Personal Information, You are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

Logs and Cookies

In an effort to make our Website effective, certain information may be collected each time You visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify You personally but provide Us the information regarding Your visit to the Website and the type of user who is accessing Our Website and certain browsing activities by You. We may gather data related to IP address of Your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome, etc.), the operating system of Your system, software identifiers, URLs, onsite behavior, and the duration of Your stay on our Website along with the date and time of Your access.. Some of this data is provided directly by You, while others may be obtained indirectly from third parties.

This data is used by us to, inter alia, understand the use and number of users visiting the Website. Some of the information related to the Website and Your visit to the Website may be shared with the sponsors, investors, advertisers, developer, strategic business partners and/or our vendors and/or some associates in order to enhance and grow Our business, but we assure You that the information will never include any of Your Personal Information or SPDI. Only aggregated and anonymized insights would be created from this information.

When You use the Website, our servers (which may be hosted by a third-party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user's browser from a web server and is eventually stored on a user's computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to us. Whether You want Your web browser or the application to accept cookies or not is up to You. If You haven't changed Your computer's or the application settings, most likely Your browser/application already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the Website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Website and may make parts of the Website non-functional or inaccessible.

We also use the log file like other website/application servers which is the standard measure. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyze trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

We do not trade or sell Your Personal Information and SPDI in any manner, except as specified herein, or unless when express consent is sought from You in this behalf.

METHODS OF DATA PROCESSING

We may collect and process personal data through various methods, including but not limited to:

  • Cookies
  • Weblogs
  • Surveys
  • Web forms
  • Newsletter sign-ups
  • Registration for events or activities
  • Information requests

How We Use the Information We Collect

If You elect to share Personal Information or SPDI with us, we may use the same for the following purposes:

  • for advertising and market research;
  • to facilitate Your use of the Website and provide You services;
  • to send You important information regarding the Website, changes to our terms, conditions, and policies and/or other administrative information;
  • to help You address Your problems with the Website including addressing any technical problems;
  • to conduct internal reviews and data analysis for the Website;
  • to protect the integrity of the Website;
  • for proper administering and activity tracking on the Website;
  • to make disclosures as may be required under applicable law;
  • for optimization of Our website.

How We Share Personal Information and SPDI

The Website may use aggregated or anonymized Personal Information and SPDI for statistical and analytical purposes, and all aggregated or anonymized Personal Information and SPDI shall be the exclusive property of the Firm. We may disclose Personal Information or SPDI as described below with our trusted third parties, including servers, entities, vendors, contractors, business partners, associates (“Client”), to facilitate you with the services. Third party service providers and third-party business partners that are subject to this Privacy Policy.

  • Client: Based on Your election to participate on the Website and availing the services thereon, which shall constitute express consent to interact with and share Your information (including Personal Information and SPDI) with the Client, we shall enable the Client to access Your information (including Personal Information and SPDI). Also, You agree that the sharing of Your Personal Information and SPDI with the Client, and the use and storage of the same by the Client, shall be the sole responsibility of the Client and the Firm shall under no circumstances whatsoever be liable for the same. The Client shall be independently responsible for use of such data and information, as agreed by You with the Client.
  • Third-Party Service Providers: We employ other entities and individuals to perform functions on our behalf. Examples include: facilitating transactions on the Website, sending communications, processing data, assessing credit and compliance risks, analyzing data, conducting customer relationship management, etc. These third-party service providers have access to Your information to perform their functions but are not permitted to use it for any other purposes.
  • Third-Party Business Partners: We engage with third-party business partners as service providers. These third-party business partners may be granted access to aggregate or anonymize Personal Information, SPDI and non-personal information, and may use such anonymize Personal Information, SPDI and other information for commercial purposes.

We may share / sell some or all of Your Personal Information and SPDI with another business entity with whom should we (or our assets) plan to merge with, or be acquired by that business entity, or in any event of re-organization, amalgamation, restructuring of business, etc. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to Your Personal Information and SPDI.

Under no circumstances will we sell or share any Personal Information and/or SPDI about You to or with any person or organization except (i) as authorized by You; (ii) in connection with facilitating the Website; (iii) to the extent You make any use of our Website and various services and products thereon; (iv) as may be required by law or court order; or (v) as otherwise set forth herein.

Data Localization and Security of Personal Information and SPDI

Your information may be stored on a cloud-based service provided by a third-party service provider. Your information will be stored and processed in India and may also be stored and processed outside India at the request of any Client, however, Your information may be accessed from multiple countries. Whenever we transfer information to other jurisdictions, we ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.

We implement reasonable measures to protect against unauthorized access to and unlawful interception of Personal Information and SPDI. However, no internet application can fully eliminate security risks. We are not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information and SPDI. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage, or misuse of Your Personal Information and SPDI, if such loss, damage, or misuse is attributable to a Force Majeure Event (as defined below).

A “Force Majeure Event” shall mean any event that is beyond the reasonable control of us and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, orders/notifications as implemented by the government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

Retention of Personal Information and SPDI

We keep Your Personal Information and SPDI to enable Your continued use of the Website, for as long as it is required to fulfil the relevant purposes described in this Privacy Policy, or as may be required by law (including for tax and accounting purposes), or as otherwise communicated to You.

Access and Choice

You have choices about the collection and use of Your information. The Website includes settings that provide You with options as to how Your information is being used. You can choose not to provide certain information, but then You might not be able to take advantage of certain features of the Website.

  • Communications: If You do not want to receive messages from us, please unsubscribe or adjust Your communication preferences in the dashboard of the Website or drop an email to us at info@zenworx.in. If You do not want to receive in-app notifications from Us, please adjust Your notification settings in the Website or Your device.
  • Browser and Devices: The help feature on most browsers and devices will tell You how to prevent Your browser or device from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether.

General Provisions

Unless stated otherwise, this Privacy Policy applies to all information that we have about You and Your account. By using this Website and the services provided on the it, You agree and acknowledge that Your Personal Information and SPDI collected through the Website may be transferred across national boundaries and stored and processed anywhere around the world, even with third parties in accordance with the terms of this Privacy Policy.

Notwithstanding the above, we are not responsible for the confidentiality, security, or distribution of Your Personal Information and/or SPDI by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.

The User will indemnify us in any suit or dispute brought against us by any third party in relation to disclosure of Personal Information and/or SPDI by the User to third parties either through our Website or otherwise. We will not be liable for any actions of third parties in relation to the User’s information including the Personal Information and/or SPDI which the User may have disclosed to such third parties.

We may make changes to this Privacy Policy, from time to time at our sole discretion or on account of changes in law or otherwise. We may e-mail periodic reminders of the notices and conditions, unless You have instructed us not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, we shall not be required to notify You of any changes made to this Privacy Policy. The revised Privacy Policy shall be made available on the Website. Your continued use of the Website, following changes to this Privacy Policy, will constitute Your acceptance of those changes.

If You choose to visit the Website, Your visit and any dispute over privacy is subject to this Privacy Policy, and shall be governed by the laws of India.

Notices and Grievance Redressal

If You have questions, comments, concerns about Your privacy or this Privacy Policy, or wish to exercise your rights, please contact us with a thorough description, and we will try to resolve it. You may also contact us at the addresses below:

In the event that You wish to report a breach of the Privacy Policy, You may contact our designated Grievance Officer, Parul Jain, between 9:30 am to 6:30 pm, Monday to Friday, except public holidays at info@zenworx.in.